It Has Been A Week.
27/4/25 13:18![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
ladymidathOhh boy, where do I start, the week kicked off pretty well with Steve buying another remote control car. He has found a new hobby because he can no longer play golf and tennis. I was encouraging him to go back to his photography, but his tremor his so bad now he has problems keeping the camera steady. I suggested a stand, but he decided to find something new. He loves the remote control cars, and there are plenty of places that he can take them to, which is great.
That was the good, now the bad. We went to Kmart to buy a quilt, and we both must have had a senior moment because we accidentally bought a mattress topper. The next day we took it back unopened and with the receipt. Now Kmart is usually good with returns and exchanges. I have never had a problem before, but sweet Christ, it got bad fast.
What happened, you may ask? We went up to the customer service counter, where we spoke to a couple of surly staff members. Okay, I worked in retail for years, and I can relate. We explained what happened and I attempted to show them the receipt to prove that we had only bought it the day before and we just wanted to exchange it for a quilt.
They refused telling us that they can't take it back because it has been opened, only it hadn't. They pointed out it wasn't sealed, yeah, that was the way we bought it.
The store manager came out and that was when things really went south. He refused calling us liars and he was rude and unhelpful. Even when we showed him that none of the topper bags were sealed, we opened several of them to prove that they are not sealed. By this time, I could see that the store manager was not going to help us, but when he started laughing at Steve, that was when he exploded. The store manager was rude and unprofessional. Calling a customer a liar and laughing in their face is disgusting behaviour.
We ended up leaving; we won't be going back to that Kmart again.
We did end up going out to Parramatta for dinner at Lone Star and took the ferry back to the city, so the week ended on a good note.
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That was the good, now the bad. We went to Kmart to buy a quilt, and we both must have had a senior moment because we accidentally bought a mattress topper. The next day we took it back unopened and with the receipt. Now Kmart is usually good with returns and exchanges. I have never had a problem before, but sweet Christ, it got bad fast.
What happened, you may ask? We went up to the customer service counter, where we spoke to a couple of surly staff members. Okay, I worked in retail for years, and I can relate. We explained what happened and I attempted to show them the receipt to prove that we had only bought it the day before and we just wanted to exchange it for a quilt.
They refused telling us that they can't take it back because it has been opened, only it hadn't. They pointed out it wasn't sealed, yeah, that was the way we bought it.
The store manager came out and that was when things really went south. He refused calling us liars and he was rude and unhelpful. Even when we showed him that none of the topper bags were sealed, we opened several of them to prove that they are not sealed. By this time, I could see that the store manager was not going to help us, but when he started laughing at Steve, that was when he exploded. The store manager was rude and unprofessional. Calling a customer a liar and laughing in their face is disgusting behaviour.
We ended up leaving; we won't be going back to that Kmart again.
We did end up going out to Parramatta for dinner at Lone Star and took the ferry back to the city, so the week ended on a good note.
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